Sunday, September 28, 2008

Bureaucratic Cancer

I must say my Mom-in-law is one brave lady. Last year, she was diagnosed with breast cancer. The doctors had given up all hope as the cancer spread to her liver and lungs. As she had her first chemotherapy session there was a reaction and she slipped into a coma. The doctors then informed us that she would not survive the night and it was only a matter of time. The whole family kept a night-long vigil at different locations. There were prayers conducted the whole night. Joy’s colleague along with 18 other members performed Reiki for her recovery. It was truly moving to see total strangers coming forward to help.

The next morning, she opened her eyes as if nothing had happened and asked my father-in-law whether he had eaten. Her recovery was miraculous. I remember the first time I visited her in Delhi a month later. I was feeling awkward and didn’t know how to react. The moment Joy and I saw her, she came towards us with a big smile on her face. It was like nothing had happened and she made everyone feel at ease. She still goes on about her normal routine including the religious rituals morning and evening. Her faith in God is unwavering and seems to have increased further. Despite the ailments (I say ailments because she is suffering from 8 major diseases) her zest for life is truly admirable. She has tremendous patience and I have never seen her getting annoyed or flustered at anyone. She truly lives and let lives!

Well, my story begins here. Since my in-laws moved back to their home in Assam it has been very difficult for them to get the medicines that are required for her treatment. Since we live in the city, we buy the medicines from a Cancer hospital nearby and mail it to them through our Indian Postal Service (Speed Post). We never faced any problem sending it till a month ago.

Joy visited our local post office and the guy at the counter absolutely refused to accept it. When Joy asked him the reason, the surly counter guy mentioned that they do not send and accept any Speed Post packets for Assam. Joy mentioned that we have been posting and sending several packets in the past too through that same post office. Mr. Surly started getting annoyed and asked him to get the receipts (how many of us ever save the receipts).

So off Joy went to the neighboring post office where the Postmaster politely accepted it and sent it without a whimper. After posting the package off, Joy went to the main GPO to lodge a complaint. He informed the Officer at the Grievances Cell about the issue. The Officer informed us that Indian Postal Service can be sent to every part of India irrespective of the geographical location. Joy decided to teach Mr. Surly a lesson for the simple reason that nobody should take their jobs for granted and hold customers to ransom based on their whims and fancies. How many times have we kept quiet and suffered?

2 comments:

Mimie said...

babe-your mom-in-law sounds like an amazing person. I totally understand n feel for u-have been through it-it's amazing hwo they rise up in our eyes with their fortitude. My mom-in-law went through the same thing n survived through sheer will power...it was just amazing to c...she soooooo wanted to make it and her zest for life was unwavering....My faith in god was renewed as was vv (who was a complete aethiest prior to that)...there has to a higher power after all we'de been through...ood on joy for teaching mr surly a lesson-i love doing it.....ppl c that look on my face n steer clear nowadays-gettign a bad rep-hahaha...ok off to bed-to late to sit n thingk now...take care

Pinky Says said...

Yeah, I remember ull going through the same situation few years ago...Now everyday we get is a blessing and I guess faith is what takes my Mom-in-law through......